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How ink178 Handles Your Personal Information

Your account with us carries real financial and personal data — your registered name, contact details, and the e-wallet credentials tied to DANA, OVO, or GoPay.

DANA, OVO & GoPay wallet data coveredAccount access and session dataYour right to request, correct or remove dataIndonesia-region data handling
ink178 How ink178 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Open the chat widget from any page in your account dashboard. Our support team can confirm what data we hold and walk you through a correction or deletion request in real time.
Email Support Send your privacy request to our support address found in the account help section. Include your registered email and the specific data concern so we can locate the right records fast.
Account Help Centre The help centre inside your account dashboard lists the step-by-step process for data access requests, wallet unlinking, and account closure — all in one place without needing to contact support first.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Every piece of data we hold is stored on encrypted servers. Access within our team is role-based — only the staff who need your data to resolve a specific account issue can retrieve it. Here is a clear picture of the four areas that matter most to your privacy on ink178.

Cookies and Session Tracking

We use session cookies to keep your login active and preference cookies to remember your wallet selection between visits. No third-party ad cookies are placed without your prior agreement.

Account Security and Access Logs

Every login generates a timestamped access log tied to your device and IP. If we detect a new device or unusual location, we prompt additional verification before letting the session proceed.

Data Retention and Deletion

Transaction records linked to DANA, OVO, or GoPay deposits are kept for the period required to satisfy financial compliance obligations. Once that period ends, records are deleted from active systems.

Requesting Changes to Your Data

You can ask us to correct your registered name, update your contact email, or request a full account data export at any time by contacting support through live chat or the help centre.

Common Questions About Your Data and Rights

These are the questions we hear most from people reviewing this policy. If yours isn't here, live chat and email support are both open for specific account data queries.

We collect your registered name, email address, and the contact number you provide. Device identifiers and session data are gathered automatically when you log in and browse the platform.

We store only the transaction reference and timestamp generated by your payment app. Your e-wallet PIN and account credentials remain inside your DANA, OVO, or GoPay app and never pass through our servers.

Yes. Contact support via live chat or email with your registered account details, and we will prepare a data export. Response timelines depend on the volume of records tied to your account.

Submit a deletion request through live chat or the help centre. We will remove your personal data from active systems once any mandatory financial retention period for your transaction history has been met.

We share data only with the payment processors required to handle your DANA, OVO, or GoPay transactions, and with fraud-detection services that protect your account. We do not sell your data to advertisers.

Go to account settings and select the profile section. For security, changes to your registered email require OTP verification on both your old and new address before the update is saved.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.