Reference

What Governs Your Account at ink178

Your account, your wallet activity through DANA, OVO, or GoPay, and every session you run on ink178 operate under the terms set out on this page.

Account TermsWallet EligibilityRegional AccessData HandlingContact Rights
ink178 What Governs Your Account at ink178
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

We apply consistent security and data practices across every account. This covers how your personal data is stored, how cookies function on the site, how long we retain account records, and what rights you hold over your own information. These are not abstract commitments — each one has a concrete process behind it.

Data Storage

Personal data — your name, registered mobile number, and linked wallet details for DANA, OVO, or GoPay — is stored on secured servers with access limited to verified internal teams.

Cookie Use

Cookies on ink178 track session state and login status. They do not store payment credentials. You can clear session cookies from your browser settings at any time without affecting your account balance.

Record Retention

Transaction records and account logs are retained for the period required by our operational policy. After that period, inactive account data is archived and access is restricted to compliance review only.

Your Correction Rights

If your account details are incorrect — name, wallet type, or contact number — contact our support team directly. We process correction requests after identity verification through your registered OTP channel.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you need to raise a concern about your account terms, request a data correction, or ask about eligibility in your region, our account care team handles these directly. You do not need to go through a third party — reach us through live chat, email, or our in-app message channel and we will route your query to the right desk.

Live Chat Open the chat widget from your account dashboard. Describe your legal or account query and our team will respond during staffed hours.
Email Support Send your account name, registered wallet type — DANA, OVO, or GoPay — and a clear description of your issue. We aim to respond within one business day.
In-App Message From the mobile app, go to Account, then Help, then send a message. Attach any screenshots of the transaction or notice you are querying.

Common Questions About Our Terms

These are the questions we hear most often about account terms, data rights, and how our policies apply to wallet users in Indonesia. If your question is not here, our support team handles individual queries through live chat or email.

Yes. Whether your account is linked to DANA, OVO, or GoPay, the same account terms and verification requirements apply. Wallet type does not change your rights or obligations under these terms.

You can request an account data summary by contacting our support team via email. Provide your registered name and wallet type. We will verify your identity before releasing any account information.

Material changes are posted on this page with the updated date noted. Continuing to use the platform after a change is posted means you accept the revised terms. We do not send individual notices for minor updates.

Access depends on local law and is available only where permitted in eligible regions. We do not confirm legal status in any specific area — you should verify that use is permitted under the laws that apply to you.

Start with our live chat or email support channel. Share your transaction reference, the wallet used — DANA, OVO, or GoPay — and the date. Our team reviews the deposit or withdrawal record and responds with a status update.

Correction requests are handled after identity verification via your registered OTP. Removal requests for inactive accounts are processed according to our retention policy. Contact the account care team to start either process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.